AUTOMATE ADMIN

“Sometimes you'll hear me say a trillion. I just wanna use the t. You know? And from what I understand, like, still less than 10% of it is booked online. It's the same homeowner, it's the same set of thumbs that uses Uber and DoorDash and Airbnb and Amazon. So the laziness and the desire to do things easily and quickly is there, but the purchase is mediated by certainty.”

“We actually, by being broad, could invest in liquidity building mechanisms that no narrow vertical ever could. And so because of that, that sort of aggregate sort of leverage, we could bring in more pros, engage more pros, support those pros, retain those pros more effectively than any of the verticalized players. Even though the experience on the front end may have been less customized, the fulfillment capabilities and the marketplace experience was vastly better.”

“Now if you think about what I'm really doing with Warp, the way that I'm using Warp, I characterize it in a certain way. I call this an ad hoc agent. Because effectively, each one of these things that I'm doing, you know, when I'm assigning the Azure roles or when I'm I'm scanning the stuff or when I'm doing stuff with the videos, I'm kinda creating a little mini agent, an unnamed agent on the fly to do something for me. And that's becoming a trend.”

“This saves me many minutes a day. I mean, just think about last night, I was scanning, as I said, my daughter's, homework, my daughter's practice test, and I set WARP to running that. You know, I said, okay, WARP. You know, go scan that for me. And while it did that, she and I worked on one of the math problems themselves. So rather than me fumbling with the scanning software, the crappy thing that says now feed this and its letter size and all that stuff, I just told Warp to do it.”

“Well, I think the magic is that the AI can do the digital interface for these folks in a in a much better way than they've ever done for themselves. Have your website and your social media presences up to date, respond to people quickly, answer questions, submit follow ups, submit estimates. Basically, the, like, admin work that's involved, which is rarely why these people got into the business.”

“And what I would say is also, what I love about AI and what I would recommend to people with AI is, like, just get used to ephemeral stuff. Like, just toss it. Like, if you ever need to compress a video again, don't save this script. Don't, like, just just come back and do it again probably with a better model at some point, and it's gonna be just as cheap and just as easy. And so I think a lot of people get stuck in their head about, like, oh, how do I make this a product? Or how do I get this production? It's like, don't get it to production.”

“Now I will tell you though that it there's a trick to making this stuff work. I mean, warp is pretty magical, to be honest, but you can add to the magic and make it work more smoothly. And there's a couple of ways you could do that. I do connect this to the Microsoft Docs MCP server when I'm doing, like, Azure administration. Because sometimes, you know, in this case, I knew exactly what roles I wanted to give Govan, but there are times when I have no idea what role somebody needs to do something.”

“Now sometimes, for example, I get these kinds of questions that I need to fill out and I want to limit them in terms of their characters. So I also will preprogram certain types of prompts. And so here, let's say, MBA five. So I have all these shortcuts like this. And I can say, answer from the perspective of Microsoft in 500 characters or less with no bullets or formatting if I just wanna give a quick answer to some question. That is, by the way, auto hotkey that I have running there.”

“Well, I mean, here I am in m three sixty five Copilot. So this is Microsoft's general purpose agent for business. So I'm gonna kick this thing off. And what I said here is, when I get an email from Clervo requesting a meeting at a certain time, check my calendar. If that time is free, send her a thirty minute meeting invite for that time, and it will start to build this agent. And what it has built is an agent. It's a triggered agent. It's an email triggered agent. So if you send me an email and you're requesting a meeting, you're gonna get an invite from me if I'm free.”

“I started using Warp, ironically because our own one of our own teams here at Microsoft tuned me into it. They it was our PowerShell team, and they were like, you should try this Warp thing. It automates PowerShell really well. And so I tried it. And as soon as I started using it for certain things like, managing Azure and, you know, giving Azure subscriptions and stuff like that, then I was hooked. I was like, man alive. This is a really capable tool.”

“So I can actually set ChatChippity now to do this. I can say every day, look to see if there's a new podcast by Clervaux and notify me if there's a new one. And lo and behold, it absolutely does do it. It will daily at 9AM. I didn't actually even say what time to do it, but it decided on 9AM. Every day at 9AM, it's gonna check for new podcast episodes by you. And if I want, I can actually turn on desktop notifications so it will notify me on my desktop, like, boom, new Clervo podcast.”

“The trades and things that interface with the real world, in particular, in ways that are hard to automate, are very durable. OpenAI put out a paper, I think, with ChatGPT-4 that came out about sort of the jobs most at risk and least at risk. And the least at risk was, like, filled with home service jobs. It was, like, oil and gas jobs and, thumbtack jobs, like, things that you gotta be there.”

“What it highlights though is that this purchase is mediated by something else. It's not simply about convenience or ease of use. It's much more about certainty and peace of mind. A, because the dollars are much higher here. Two, it's the opposite of a commodity. Right? You're getting the floors done in your house. Like, you walk on them every day. You care about that.”