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BUILD TRUST

All podcast episode summaries matching BUILD TRUST โ€” aggregated across every podcast we track.

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Quotes & Clips tagged BUILD TRUST

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Trust and word-of-mouth dominate home services

โ€œWhat it highlights though is that this purchase is mediated by something else. It's not simply about convenience or ease of use. It's much more about certainty and peace of mind. A, because the dollars are much higher here. Two, it's the opposite of a commodity. Right? You're getting the floors done in your house. Like, you walk on them every day. You care about that.โ€

โ€” Marco Zappacosta

Home services is a trillion-dollar offline market

โ€œSometimes you'll hear me say a trillion. I just wanna use the t. You know? And from what I understand, like, still less than 10% of it is booked online. It's the same homeowner, it's the same set of thumbs that uses Uber and DoorDash and Airbnb and Amazon. So the laziness and the desire to do things easily and quickly is there, but the purchase is mediated by certainty.โ€

โ€” Marco Zappacosta

Clone custom AI agents to scale team output

โ€œI just added a cloned version of Oracle yesterday and said, hey, go ahead and introduce yourself. I'm yours, the SEO team's own agent. Not sure with other departments. I already have all the existing SEO intelligence from day one. Not starting from scratch. You can customize me, correct me, tell me your preferences.โ€

โ€” Eric Siu

AI agents save over $500k in business costs

โ€œI have six AI agents running inside my business right now. Some of the names right now are Alfred, Cyborg, Flash and Oracle. And they do a whole host of things, such as looking through my Google Search Console, looking through my CRM, saving me 500 grand plus when it comes to my costs, and doing much more than that.โ€

โ€” Eric Siu

Trades are durable in the AI economy

โ€œThe trades and things that interface with the real world, in particular, in ways that are hard to automate, are very durable. OpenAI put out a paper, I think, with ChatGPT-4 that came out about sort of the jobs most at risk and least at risk. And the least at risk was, like, filled with home service jobs. It was, like, oil and gas jobs and, thumbtack jobs, like, things that you gotta be there.โ€

โ€” Marco Zappacosta

Broad marketplaces beat narrow vertical competitors

โ€œWe actually, by being broad, could invest in liquidity building mechanisms that no narrow vertical ever could. And so because of that, that sort of aggregate sort of leverage, we could bring in more pros, engage more pros, support those pros, retain those pros more effectively than any of the verticalized players. Even though the experience on the front end may have been less customized, the fulfillment capabilities and the marketplace experience was vastly better.โ€

โ€” Marco Zappacosta

AI chief of staff manages specialized subordinate agents

โ€œAlfred is our chief of staff. So Alfred sits at the very top. And then what happens is you have other agents that report to it... We have a reporting structure here that works out well because you have a chief of staff that has more of the context, and then it can feed that context when the other agents are calling for it.โ€

โ€” Eric Siu

AI automates administrative work for service professionals

โ€œWell, I think the magic is that the AI can do the digital interface for these folks in a in a much better way than they've ever done for themselves. Have your website and your social media presences up to date, respond to people quickly, answer questions, submit follow ups, submit estimates. Basically, the, like, admin work that's involved, which is rarely why these people got into the business.โ€

โ€” Marco Zappacosta

Limit blast radius to prevent AI security failures

โ€œSo if someone hacks you, for example, if you let it send emails from your personal email, well, the blast radius is really big because then it can just send everyone emails and then ask for information. Right. So you don't want to just let it do whatever it wants. And then you want to limit the blast radius.โ€

โ€” Eric Siu

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