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Prioritize speed of problem solving
โElon was looking for how fast I could solve a problem, not my resume.โ
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Solve the most painful problem now
โThe mandate was to solve a real problem, right now, with no excuses.โ
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Simplify complex customer sales cycles
โWe transformed the sales process by removing every bit of friction we could find.โ
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Keep emails under three sentences
โIf an email was more than three sentences, it wouldn't get read.โ
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Set order of magnitude goals
โWe didn't look for 10% improvements; we looked for an order of magnitude.โ
