DRIVE DIGITAL TRANSFORMATION

“In the end, the customer and the customer alone determines whether you win or lose. It's a very simple equation. If you keep them coming back, you got a good chance. And if you don't, you lose. And, you know, back then, one of the most interesting parts about that store was knowing your customer and knowing your base.”

“All people should ever want is an opportunity because an opportunity is a gift, and it's something that you should really cherish. And every time you get one, make the most of it. I am so honored that in my life, I've had the shot. And when you have a chance, you can really bring the winner within you out.”

“The cost to replace an enterprise platform in this SaaS pocalypse that people talk about is an extraordinary expense. Let's take that cost, and then let's take the cost associated with the human capital doing that instead of something else because the platform was doing the work for you, and then let's add up the cost of the GPU factory and the tokens.”

“And in this environment we're in today, which is changing and it's dynamic like never before, and it's fast like never before, I tell them it is fast, but it'll never move this slow again. So this is the way it's gonna be. We have to learn to get, like, real inspiration from the challenges that are in front of us.”

“If you take care of your customer, you know who your customer is, and you give them what they want just the way they want it, no matter what business you're in, you've got a really good chance. And I have to tell you, the EQ that comes with dealing with 500 customers a day is worth a lot, and I have a feeling the world could use a little more EQ right now.”