HANDLE CRISES

“How many times in your life have you had a great boss? You're unlikely to need lots of fingers to count them. Your hand may well remain bald into a fist. It doesn't have to be this way. The ingredients of a decent manager are not a secret. They can be learned.”

“I don't think there's any textbook telling you that it's a great idea to reorganize the whole company two months into a pandemic.”

“I would say for every pumpkin spice latte, there were 10 other drinks that are no longer on the menu board.”

“Listen, I am deaf and I'm deaf because I have listened to so many shitty speeches from Silicon Valley tech executives.”